Pro Sound
Effects prides itself on providing the
best possible customer experience and support.
If you have questions or need help, we recommend
you first take a look at our
comprehensive FAQ for the quickest answers.
If you can’t find the answers you are looking
for in our FAQ, then please email us
with your question at:
A member of our
Support Team will get back to you as soon as possible.
If you would like
to speak to a member of our Support Team via
phone regarding an order, our services,
or any other issue, please email support@prosoundeffects.com.
You will be called shortly after receiving your
request. Please remember to include your
telephone number, the reason for your
inquiry and the best time to reach you.
Customer Service hours
are 9AM-5PM Eastern Standard Time. Our Customer Service number is +1 (646) 706 7728
PRO
Support Members should email prosupport@prosoundeffects.com
or call your dedicated PRO Support representative
for immediate assistance. Click here
for more info on PRO
Support.
Pro
Sound Effects is the professional’s
resource for royalty-free sound effects,
audio imaging elements and sound
library products. Pro Sound Effects
aims to make your search for sounds easy and enjoyable
by bringing you:
•the best
selection of professional sound effects
libraries
•the latest product formats
•the lowest pricesguaranteed
We cater to
audio professionals who are serious about their
sound- whether for film post, broadcast, music,
television, video game, radio, web design, corporate
presentation, theatre, and beyond.
To date, Pro
Sound Effects represents over 250,000
royalty-free sound effects and production elements
from the following distinguished publishers: Sound
Ideas, Digiffects, BBC, Lucas Film 20th Century
Fox, Warner Bros., Universal Studios, Disney,
Frank Serafine, Point One Sound, Videohelper,
DeWolfe, Futurity and many more.
Our huge selection
and easy-to-use website ensure that you’ll
find the latest and greatest in sound effects
libraries and sound library products. Most of
our libraries are available for audition so you
can “try-before-you-buy” and all have
detailed liner notes in .pdf form. Whether you’re
looking for a general collection of sound effects
on CD, need some obscure production elements in
5.1 surround sound, or are looking for downloadable
sounds, Pro Sound Effects has
what you need at the best prices.
In addition to sound libraries,PSE Sound Design, a division of Pro Sound Effects, provides professional sound design, sound library management systems and software development consulting. To contact PSE Sound Design please email psesounddesign@prosoundeffects.com.
What is your “Best
Price Guarantee”?
At Pro
Sound Effects, we consistently survey
competitive prices to make sure we bring our customers
the best products at the best prices. Our Price
Guarantee is as follows:
If you
have already purchased from us and see
a lower price for the same product within 30 days
of your purchase, we will refund the full difference
in price. If you find a better price after purchase,
please send your Pro Sound Effects
receipt, the source of the lower price, the advertisement
and advertised price to guarantee@prosoundeffects.com.
Remember, the total price should include shipping
costs and any other applicable taxes or tariffs.
You will receive a refund for the difference in
price within 30 days of receipt and approval of
your submission.
If you
can find any product on our website for a lower
price anywhere else, we will match the value
of the competitive deal providing you can give
us sufficient proof of the lower price as per
the guidelines stated above.
What formats are your
sound libraries available in?
Almost all of
the libraries we carry are published in pristine
Red Book CD Audio format, and
many of the libraries and products we carry are
available as pre-edited .wav,
.bwav, .aiff
and MP3 files. Through our partnerships
we are able to deliver sounds to you in most available
formats- if you don’t find the format you
need and/or don’t feel like performing format
conversions yourself, our audio editors will cater
to your specific needs. Just contact support@prosoundeffects.com
and explain what you are looking for.
What type of media
do your products come on?
We offer sound
library products on CD, CD-ROM,
DVD-ROM, hard drive,
for download, through software
and, yes, even on Enterprise Data Servers.
If you are looking for products on a particular
type of media we recommend you browse
by media type in the left hand navigation.
If you have specific needs that you don’t
see as available on our website then email support@prosoundeffects.com
and a member of our Support Team will work with
you to fulfill your requirements. .
Can I audition
libraries before I purchase?
Yes,
almost all of our libraries have high-quality
audio demos in MP3 format. Your computer’s
default media player (i.e. Windows
Media Player, QuickTime, iTunes) will allow you
to preview the MP3’s. If you do not have
an appropriate player, click on the links below
to download one: QuickTime
Player Windows
Media Player
If you have
followed these requirements and are still having
problems, email us at support@prosoundeffects.com
What does Royalty
Free mean?
All of our products
are sold as royalty free (or buyout) products
and our License Agreement and the license agreements
of the respective manufacturers govern their use.
Royalty Free means that there are no additional
fees owed for commercial use of a sound file as
it is incorporated into any audio or multimedia
production. Once you have purchased a sound, you
have the license to use that sound as often as
you like, in as many projects as you like and
you will never be required to pay another fee
of any kind. Sounds cannot be copied, resold or
distributed as individual files. They can only
be resold and distributed as incorporated into
a complete production.
What are Sound Effects?
Sound effects
can be single isolated sounds, special effects
and background ambiences. These include everyday
sounds like doorbells, car horns and telephone
rings, specialty sounds like comedy, fantasy and
science fiction FX and musical accents, and longer
background ambience tracks to make the listener
really feel like they are in places like a courtroom,
a church, a train station, a thunderstorm or a
jungle.
What are Imaging
Elements?
Imaging Elements
- also called Production Elements - are audio
clips used to sweeten a recorded production, usually
for radio broadcast intros, promos, transitions
and attention grabbers.
What is Royalty-Free
Music?
Buyout Music
- also called Royalty Free Music - is a specific
kind of stock or production music, produced for
unlimited use in an unspecified number of applications
and productions.
What is Foley?
Foley recording
is a specialty technique, designed to produce
simulated everyday and extreme sounds for synchronization
and audio sound replacement usage in motion pictures.
Without the magic of Foley, you would never hear
someone's footsteps in a film - these and many
other sounds must be dubbed in again on the film's
soundtrack in order to be heard by the audience
Can I buy
single sound effects? Do you sell sound effects
downloads?
Yes, we sell
products that enable you to audition, purchase
and download single sound effects. Please see
our Downloads
section for a listing of available products.
What Sound Publishers
do you represent?
Click here
to view a full list of the sound publishers we
represent.
Do you sell sound
libraries on hard drive?
Yes, we sell
sound libraries on hard drive- please see our
Hard
Drive product section to see what we are currently
offering.
Do you sell
European or international sound effects?
Yes - a number
of our products contain a good selection of international
sound effects:
Series 3,000 Ambience I Sound Effects Library
Series 7,000 Ambience II Sound Effects Library
Series 10,000 Ambience III Sound Effects Library
The BBC Sound Effects Library - Original Series
The BBC Sound Effects Library - Second Edition
De Wolfe Sound Effects Library
De Wolfe Classic Sound Effects Library
The Audio Pro European Sound Effects Library
Digiffects Sound Effects Library
Also, many
of our other products contain selected international
sound effects. If there is something particular
that you need, try a keyword search.
USE OF PRODUCTS:
. How am I
allowed to use the sounds I buy here? What is
Synchronization?
Synchronization
is the term that describes the way in which the
sound effects you buy on Pro Sound Effects
.com can be utilized in productions that you create.
A sound can be synchronized with a visual presentation
(the sound of a creaky door timed perfectly to
be heard when a door opens), or with other audio
material such as a voice over - as in the case
of a radio commercial. A sound can be synchronized
for use in many media: television, radio, film,
multimedia and audio-visual presentations, Web
sites, computer games and music. All of our products
are royalty free and are sold with their synchronization
rights.
The rights to re-sell, re-publish or otherwise
distribute sound effects and music are not obtained
with your purchase. When you use the sound effects
and music, they must be synchronized within a
multimedia presentation, film, Web site, game,
audio-visual production or broadcast.
Can I use the sound effects
on my Web site?
Yes,
you can synchronize sound effects for
playback only on your Web site, so that button
rollovers "bark" or a banner crackles
in the "wind". This type of use is absolutely
legal. But you are not allowed to distribute
the sound effects in any way - whether
you intend to give, trade, loan or sell them.
You are not permitted to present the sound effects
in any way that would allow access to the sound
effects or sounds as downloadable audio. This
would be a violation of proprietary property rights
and is therefore unauthorized without express
written permission.
. Can I use
these sound effects in my music?
Yes
you can.
Can I use these
sound effects in my computer game?
Yes
you can, provided that the sounds are embedded
in the code of your game and are not available
for an end-user to access or download.
I am making a video
game for release in retail stores. Can I use your
sound effects in it?
Yes
you can.
Do I have to pay
more if I include these sound effects in a production
that will be broadcast on radio or TV?
No,
not at all. All of the products we carry are sold
as royalty-free products. This means that you
do not need to pay any additional money to the
sound publisher if a production is going to be
broadcast or performed publicly.
. Can the sound
effects I buy be used for live theatre productions?
Yes.
Our sound effects can be incorporated into a live
theatre production.
Can I transfer
the libraries I buy to computer hard disk myself,
or have it done for me?
Yes.
Either you can do it or we can do it. Many of
our products are available pre-digitized and edited
on hard drives. One thing to note is that when
you are setting up a multi-user audio production
environment, you need a license for multiple users.
Email support@prosoundeffects.com
if you are interested in this.
If you decide
to sell your hard drive at a later date, however,
ALL audio files MUST be removed from the disc
before you transfer ownership. You are not authorized
to sell copied versions of our audio files under
any circumstances - this practice is an infringement
of copyright.
. Can I copy
sound effects or music on to my computer hard
drive in order to create a production?
Yes.
The synchronization license that you obtain with
your purchase of sound effects and music allows
you to copy the files on to your computer hard
drive for the purposes of creating audio and/or
visual productions or applications.
Does Pro Sound
Effects have sound effects or music available
for ring tones or other specific licensing needs?
Yes.
Email licensing@prosoundeffects.com
if you are interested in licensing music and sound
effects for cell phone ring tones, games, mobile
communications and many other applications.
ORDERS, SHIPPING
& SUPPORT
. What methods
of payment do you accept?
Pro
Sound Effects accepts the most credit
cards and online payment accounts for orders through
our website, including the following:
Visa, MasterCard, American
Express, Discover, Diner's
Club, Yahoo Wallet and
PayPal. All sales on the Pro
Sound Effects website are made in U.S.
currency.We also do accept purchase orders from qualified entities, as well as payment by check and wire tranfer. We supply all necessary documentation to deal with purchasing department requirements.
Are your transactions
secure? What do you do to insure security of my
personal and financial information?
All
online transactions are processed through a secure
server.Pro Sound Effects
incorporates Secure Socket Layer (SSL)
encryption technology with 128-bit encryption
to ensure the security of your personal and financial
data.
Where do I redeem
my coupon, promotional code or discount offer?
To redeem any
discount or promotional offer, please add the
product you want to your cart first and then proceed
to checkout. You can redeem any
offer for discount by entering the code in the
field provided on the checkout page.
This field will be on the same page where you
enter your payment/credit card information.
Do you provide
discounts for educational institutions such as
training centers, high schools, colleges, and
universities?
Yes,
we work with many educational institutions to
deliver customized, cost effective packages designed
to meet any requirement. If you represent an educational
institution interested in purchasing sound libraries,
email education@prosoundeffects.com
with your telephone number, a description of your
needs, and the best time to reach you.
Can I buy place
orders via telephone?
Yes, to set
up a call email phonerep@prosoundeffects.com
and a dedicated representative will call you shortly
after receiving your request. You must include
your telephone number, what products you are interested
in purchasing, the reason for your inquiry and
the best time to reach you.
What is PROSupport?
PROSupport is
a Pro Sound Effects consulting
service that provides you with a dedicated
representative to help you with all of
your sound needs. PRO Support Members should email
prosupport@prosoundeffects.com
or call your dedicated PRO representative’s
direct numberfor immediate assistance. To qualify
for PRO Support you must be an endorser of Pro
Sound Effects or have already purchased
a minimum of $2000 through the Pro
Sound Effects website.
How can I
get free shipping?
You get free
ground shipping with any purchase over $200 delivered to an address in the United States or Canada. Orders outside the United States and Canada are subject to shipping charges which can be estimated on our shipping table and are calculated precisely during the checkout process. Most foreign orders are shipped 5-day expedited. All orders are shipped from either Canada or New York.
What are your shipping
policies?
In accordance
with our efforts to bring you the best price and
service possible, all orders over $200 are shipped
FOR FREE to the United States and Canada. Your order will be ground
shipped by courier. Delivery is within one week.
We aim to ship your order on the day that it is
received and processed with the following exceptions: orders
received during weekends or holidays may be slightly
delayed.
Please note that our shipping policy may change
from time to time – should our shipping
policy change, we be prominently post notice on
this website.
Do you ship anywhere
in the world?
Yes we ship
anywhere in the world. Charges can be estimated on our shipping table and will be precisely calculated during the checkout process
Can you do overnight/rush-shipping?
Yes
- if you need your order rushed to you, we can
ship it via overnight courier if we receive it
by 10 AM Eastern Standard Time. We will add the
cost of Rush service to your order and charge
the amount directly to your credit card. For Rush
Shipping please email rush@prosoundeffects.com
with your order ID and delivery requirements and
we will get you your order as fast as possible.
Can I track my shipment?
Yes,
if you wish to track your shipment just email
tracking@prosoundeffects.com
with your order number in the Subject and we will
send you your shipment status and tracking information.
What is your Return Policy?
All of the products
sold directly on the Pro Sound Effects
website are 30 days money back guaranteed
only in the case the product is defective
(broken, unplayable, otherwise physically defective).
In other cases Pro Sound Effects
shall not be obligated to accept the return of
any product.
TECHNICAL/WEBSITE
Are your
products compatible with both Macintosh and PC
computers?
All of our products
are designed to work perfectly with any type of
computer, DAW or console. If you are using an
Audio CD, chances are your audio or video software
program will allow you to import tracks from the
CD. As an alternative, you can use a “ripper”,
a software application that digitizes the audio
to your specification, such as 44.1 16-bit .wav
files. To find free rippers online we recommend
performing a Google™. Once you’ve
digitized the Audio CD, you’ll want to edit
the resulting files in your application of choice.
Other products,
including CD-ROMs, DVD-ROMS, hard drives and downloads
all come pre-digitized and pre-edited as either
.wav or .aiff files. Both of these file types
work with most audio and video software and will
be readily recognized by both Mac and PC computers.
. How do I
audition libraries?
Yes,
almost all of our libraries have high-quality
audio demos in MP3 format. Your computer’s
default media player (i.e. Windows
Media Player, QuickTime, iTunes) will allow you
to preview the MP3’s. If you do not have
an appropriate player, click on the links below
to download one: QuickTime
Player Windows
Media Player
If you have followed these requirements and are
still having problems, email us at support@prosoundeffects.com
What
is a .pdf? How can I view a .pdf file?
A PDF file (PDF
stands for "portable document format")
is one created by Adobe's Acrobat software. It
displays text in a reader-friendly format. The
Adobe Acrobat Reader software is free - download
it from http://www.adobe.com/products/acrobat/readstep.html.
