Help & FAQ

Pro Sound Effects prides itself on providing the best possible customer service, experience and support. If you have questions or need help, we recommend you first take a look at our comprehensive FAQ below for the quickest answers. If you can’t find the answers you are looking for in our FAQ, then please email us with your question at:

support@prosoundeffects.com

A member of our Support Team will get back to you as soon as possible.

If you would like to speak to a member of our Support Team via phone regarding an order, our services, or any other issue, please email support@prosoundeffects.com. You will be called shortly after receiving your request. Please remember to include your telephone number, the reason for your inquiry and the best time to reach you.

Customer Service hours are 9AM-5PM Eastern Standard Time. Call Pro Sound Effects Customer Service at:
+1 (646) 706 7728 extension 8

 

PRO Support Members should email prosupport@prosoundeffects.com or call your dedicated PRO Support representative for immediate assistance. Clickhere for more info on PRO Support.

FAQ

General Questions  

Use of Products

 

Orders, Shipping and Support

Technical/Website


FAQ

GENERAL QUESTIONS

What is Pro Sound Effects?

 Click here for the full ABOUT US. Here is the short version:

Pro Sound Effects (PSE)  is the professional's one-stop resource for royalty-free sound effects, production elements and sound library products. Think of us as the "Amazon.com" of professional sound libraries. Pro Sound Effects offers:

  • the best selection of professional sound effects libraries
  • the latest product formats

                   (Hard Drive, USB Flash Drive, DVD, CD, Download)

  • the lowest prices guaranteed


PSE caters to audio professionals who are serious about their sound.  Our clients include the largest and most innovative companies in film post, broadcast, music, television, video game, radio, web design, corporate presentation, theatre, and new media worldwide. Click here more information on Pro Sound Effects, including PSE Distribution and PSE Custom Service divisions.

What is your “Best Price Guarantee”?

 

At Pro Sound Effects, we consistently survey competitive prices to make sure we bring our customers the best products at the best prices. Our Price Guarantee is as follows:

If you have already purchased from us and see a lower price for the same product within 30 days of your purchase, we will refund the full difference in price. If you find a better price after purchase, please send your Pro Sound Effects receipt, the source of the lower price, the advertisement and advertised price to guarantee@prosoundeffects.com. Remember, the total price should include shipping costs and any other applicable taxes or tariffs. You will receive a refund for the difference in price within 30 days of receipt and approval of your submission.

If you can find any product on our website for a lower price anywhere else, we will match the value of the competitive deal providing you can give us sufficient proof of the lower price as per the guidelines stated above.

What formats are your sound libraries available in?

Almost all of the libraries we carry are published in pristine Red Book CD Audio format, and many of the libraries and products we carry are available as pre-edited .wav, .bwav, .aiff and MP3 files. Through our partnerships we are able to deliver sounds to you in most available formats- if you don’t find the format you need and/or don’t feel like performing format conversions yourself, our audio editors will cater to your specific needs. Just contact support@prosoundeffects.com and explain what you are looking for.

What type of media do your products come on?

We offer sound library products on CD, CD-ROM, DVD-ROM, hard drive, for download, through software and, yes, even on Enterprise Data Servers. If you are looking for products on a particular type of media we recommend you browse by media type in the left hand navigation. If you have specific needs that you don’t see as available on our website then email support@prosoundeffects.com and a member of our Support Team will work with you to fulfill your requirements. .

Can I audition libraries before I purchase?

Yes, almost all of our libraries have high-quality audio demos in MP3 format. Your computer’s default media player (i.e. Windows Media Player, QuickTime, iTunes) will allow you to preview the MP3’s. If you do not have an appropriate player, click on the links below to download one:
QuickTime Player
Windows Media Player

If you have followed these requirements and are still having problems, email us at support@prosoundeffects.com

What does Royalty Free mean?

All of our products are sold as royalty free (or buyout) products and our License Agreement and the license agreements of the respective manufacturers govern their use. Royalty Free means that there are no additional fees owed for commercial use of a sound file as it is incorporated into any audio or multimedia production. Once you have purchased a sound, you have the license to use that sound as often as you like, in as many projects as you like and you will never be required to pay another fee of any kind. Sounds cannot be copied, resold or distributed as individual files. They can only be resold and distributed as incorporated into a complete production.

What are Sound Effects?

Sound effects can be single isolated sounds, special effects and background ambiences. These include everyday sounds like doorbells, car horns and telephone rings, specialty sounds like comedy, fantasy and science fiction FX and musical accents, and longer background ambience tracks to make the listener really feel like they are in places like a courtroom, a church, a train station, a thunderstorm or a jungle.

What are Imaging Elements?

Imaging Elements - also called Production Elements - are audio clips used to sweeten a recorded production, usually for radio broadcast intros, promos, transitions and attention grabbers.

What is Royalty-Free Music?

Buyout Music - also called Royalty Free Music - is a specific kind of stock or production music, produced for unlimited use in an unspecified number of applications and productions.

What is Foley?

Foley recording is a specialty technique, designed to produce simulated everyday and extreme sounds for synchronization and audio sound replacement usage in motion pictures. Without the magic of Foley, you would never hear someone's footsteps in a film - these and many other sounds must be dubbed in again on the film's soundtrack in order to be heard by the audience

Can I buy single sound effects? Do you sell sound effects downloads?

Yes, we sell products that enable you to audition, purchase and download single sound effects. Please see our Downloads section for a listing of available products.

What Sound Publishers do you represent?

Click here to view a full list of the sound effects publishers we represent.

Do you sell sound libraries on hard drive?

Yes, we sell sound libraries on hard drive- please see our Sound Effects Hard Drive product section to see what we are currently offering. Also check out Sound Design Solutions for libraries that come with search software and free sound effects updates.


Do you sell European or international sound effects?

Yes - a number of our products contain a good selection of international sound effects:


Series 3,000 Ambience I Sound Effects Library
Series 7,000 Ambience II Sound Effects Library
Series 10,000 Ambience III Sound Effects Library
The BBC Sound Effects Library - Original Series
The BBC Sound Effects Library - Second Edition
De Wolfe Sound Effects Library
De Wolfe Classic Sound Effects Library
The Audio Pro European Sound Effects Library
Digiffects Sound Effects Library

Also, many of our other products contain selected international sound effects. If there is something particular that you need, try a keyword search.

Does Pro Sound Effects have a Privacy Policy?

Yes, click here to view our Privacy Policy

Does Pro Sound Effects have a User License?

Yes, click here to view our Individual End User Sound Effects License
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I can’t find the sound effects I need. Can you help me?

Yes – of course- just email support@prosoundeffects.com and we will do our best to help you.

How can I contact Pro Sound Effects with a question or my feedback?

Please email support@prosoundeffects.com

 

USE OF PRODUCTS:
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How am I allowed to use the sounds I buy here? What is Synchronization?

Synchronization is the term that describes the way in which the sound effects you buy on Pro Sound Effects .com can be utilized in productions that you create. A sound can be synchronized with a visual presentation (the sound of a creaky door timed perfectly to be heard when a door opens), or with other audio material such as a voice over - as in the case of a radio commercial. A sound can be synchronized for use in many media: television, radio, film, multimedia and audio-visual presentations, Web sites, computer games and music. All of our products are royalty free and are sold with their synchronization rights.

The rights to re-sell, re-publish or otherwise distribute sound effects and music are not obtained with your purchase. When you use the sound effects and music, they must be synchronized within a multimedia presentation, film, Web site, game, audio-visual production or broadcast.

For more detailed information see our  Individual End User Sound Effects License

If you have any questions about licensing for two or more usersor custom applications that fall outside of our standard IEULA, please contact a PSE Licensing Consultant by calling or emailing support@prosoundeffects.com.

Can I use the sound effects on my Web site?

Yes, you can synchronize sound effects for playback only on your Web site, so that button rollovers "bark" or a banner crackles in the "wind". This type of use is absolutely legal. But you are not allowed to distribute the sound effects in any way - whether you intend to give, trade, loan or sell them. You are not permitted to present the sound effects in any way that would allow access to the sound effects or sounds as downloadable audio. This would be a violation of proprietary property rights and is therefore unauthorized without express written permission.
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Can I use these sound effects in my music?

Yes you can.

Can I use these sound effects in my computer game?

Yes you can, provided that the sounds are embedded in the code of your game and are not available for an end-user to access or download.

I am making a video game for release in retail stores. Can I use your sound effects in it?

Yes you can.

Do I have to pay more if I include these sound effects in a production that will be broadcast on radio or TV?

No, not at all. All of the products we carry are sold as royalty-free products. This means that you do not need to pay any additional money to the sound publisher if a production is going to be broadcast or performed publicly.
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Can the sound effects I buy be used for live theatre productions?

Yes. Our sound effects can be incorporated into a live theatre production.

Can I transfer the libraries I buy to computer hard disk myself, or have it done for me?

Yes. Either you can do it or we can do it. Many of our products are available pre-digitized and edited on hard drives. One thing to note is that when you are setting up a multi-user audio production environment, you need a license for multiple users. Email support@prosoundeffects.com if you are interested in this.

If you decide to sell your hard drive at a later date, however, ALL audio files MUST be removed from the disc before you transfer ownership. You are not authorized to sell copied versions of our audio files under any circumstances - this practice is an infringement of copyright.
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Can I copy sound effects or music on to my computer hard drive in order to create a production?

Yes. The synchronization license that you obtain with your purchase of sound effects and music allows you to copy the files on to your computer hard drive for the purposes of creating audio and/or visual productions or applications.

Does Pro Sound Effects have sound effects or music available for ring tones or other specific licensing needs?

Yes. Email licensing@prosoundeffects.com if you are interested in licensing music and sound effects for cell phone ring tones, games, mobile communications and many other applications.

 

ORDERS, SHIPPING & SUPPORT
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What methods of payment do you accept?

Pro Sound Effects accepts the most credit cards and online payment accounts for orders through our website, including the following: Visa, MasterCard, American Express, Discover, Diner's Club, Yahoo Wallet and PayPal. All sales on the Pro Sound Effects website are made in U.S. currency.We also do accept purchase orders from qualified entities, as well as payment by check and wire tranfer. We supply all necessary documentation to deal with purchasing department requirements.

Are your transactions secure? What do you do to insure security of my personal and financial information?

All online transactions are processed through a secure server. Pro Sound Effects incorporates Secure Socket Layer (SSL) encryption technology with 128-bit encryption to ensure the security of your personal and financial data.

Where do I redeem my coupon, promotional code or discount offer?

To redeem any discount or promotional offer, please add the product you want to your cart first and then proceed to checkout. You can redeem any offer for discount by entering the code in the field provided on the checkout page. This field will be on the same page where you enter your payment/credit card information.

Do you provide discounts for educational institutions such as training centers, high schools, colleges, and universities?

Yes, we work with many educational institutions to deliver customized, cost effective packages designed to meet any requirement. If you represent an educational institution interested in purchasing sound libraries, email education@prosoundeffects.com with your telephone number, a description of your needs, and the best time to reach you.

Can I buy place orders via telephone?

Yes, to set up a call email phonerep@prosoundeffects.com and a dedicated representative will call you shortly after receiving your request. You must include your telephone number, what products you are interested in purchasing, the reason for your inquiry and the best time to reach you.

What is PROSupport?

PROSupport is a Pro Sound Effects consulting service that provides you with a dedicated representative to help you with all of your sound needs. PRO Support Members should email prosupport@prosoundeffects.com or call your dedicated PRO representative’s direct numberfor immediate assistance. To qualify for PRO Support you must be an endorser of Pro Sound Effects or have already purchased a minimum of $2000 through the Pro Sound Effects website.

How can I get free shipping?

You get free ground shipping with any purchase over $200 delivered to an address in the United States or Canada. Orders outside the United States and Canada are subject to shipping charges which can be estimated on our shipping table and are calculated precisely during the checkout process. Most foreign orders are shipped 5-day expedited. All orders are shipped from either Canada or New York.

What are your shipping policies?

In accordance with our efforts to bring you the best price and service possible, all orders over $200 are shipped FOR FREE to the United States and Canada. Your order will be ground shipped by courier. Delivery is within one week. We aim to ship your order on the day that it is received and processed with the following exceptions: orders received during weekends or holidays may be slightly delayed.
Please note that our shipping policy may change from time to time – should our shipping policy change, we be prominently post notice on this website.

Do you ship anywhere in the world?

Yes we ship anywhere in the world. Charges can be estimated on our shipping table and will be precisely calculated during the checkout process

Can you do overnight/rush-shipping?

Yes - if you need your order rushed to you, we can ship it via overnight courier if we receive it by 10 AM Eastern Standard Time. We will add the cost of Rush service to your order and charge the amount directly to your credit card. For Rush Shipping please email rush@prosoundeffects.com with your order ID and delivery requirements and we will get you your order as fast as possible.

Can I track my shipment?

Yes, if you wish to track your shipment just email tracking@prosoundeffects.com with your order number in the Subject and we will send you your shipment status and tracking information.

What is your Return Policy?

All of the products sold directly on the Pro Sound Effects website are 30 days money back guaranteed only in the case the product is defective (broken, unplayable, otherwise physically defective). In other cases Pro Sound Effects shall not be obligated to accept the return of any product.

 

TECHNICAL/WEBSITE


Are your products compatible with both Macintosh and PC computers?

All of our products are designed to work perfectly with any type of computer, DAW or console. If you are using an Audio CD, chances are your audio or video software program will allow you to import tracks from the CD. As an alternative, you can use a “ripper”, a software application that digitizes the audio to your specification, such as 44.1 16-bit .wav files. To find free rippers online we recommend performing a Google™. Once you’ve digitized the Audio CD, you’ll want to edit the resulting files in your application of choice.

Other products, including CD-ROMs, DVD-ROMS, hard drives and downloads all come pre-digitized and pre-edited as either .wav or .aiff files. Both of these file types work with most audio and video software and will be readily recognized by both Mac and PC computers.
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How do I audition libraries?

Yes, almost all of our libraries have high-quality audio demos in MP3 format. Your computer’s default media player (i.e. Windows Media Player, QuickTime, iTunes) will allow you to preview the MP3’s. If you do not have an appropriate player, click on the links below to download one:
QuickTime Player
Windows Media Player
If you have followed these requirements and are still having problems, email us at support@prosoundeffects.com

What is a .pdf? How can I view a .pdf file?

A PDF file (PDF stands for "portable document format") is one created by Adobe's Acrobat software. It displays text in a reader-friendly format. The Adobe Acrobat Reader software is free - download it from http://www.adobe.com/products/acrobat/readstep.html.