Support & FAQ

We are here for you. Chat now, email support@prosoundeffects.com, call 646-706-7728 x15 or check out our FAQ to see if your answer is already available here:

General

What is Pro Sound Effects?

Click here for the full About Us. Here is the short version:

PSE caters to audio professionals who are serious about their sound. Our clients include the largest and most innovative companies in film post, broadcast, music, television, video game, radio, web design, corporate presentation, theatre, and new media worldwide.

What is your “Best Price Guarantee”?

At Pro Sound Effects, we consistently survey competitive prices to make sure we bring our customers the best products at the best prices.

If you have already purchased from us and see a lower price for the same product within 30 days of your purchase, we will refund the full difference in price. If you find a better price after purchase, please send your Pro Sound Effects receipt, the source of the lower price, the advertisement and advertised price toguarantee@prosoundeffects.com. Remember, the total price should include shipping costs and any other applicable taxes or tariffs. You will receive a refund for the difference in price within 30 days of receipt and approval of your submission. This does not include authorized sale prices.

If you can find any product on our website for a lower price anywhere else, we will match the value of the competitive deal providing you can give us sufficient proof of the lower price as per the guidelines stated above.

What formats are your sound effects libraries available in?

Most of our products come as broadcast-quality .wav files with embedded metadata, compatible with Soundminer, Netmix, and other asset management software. Most sound effects libraries come in either 16-bit / 44.1 kHz, 24-bit / 48 kHz, or 24-bit / 96 kHz formats.
If you see a product that you are interested in but it does NOT come in the format you require, please contact us at support@prosoundeffects.com and we will be happy to find the solution that best fits your needs.

What type of media do your products come on?

We offer sound library products on Hard Drive, via download, and, yes, even on Enterprise Data Servers. If you have specific needs that you don’t see as available on our website then email support@prosoundeffects.com, or call us at 646-706-7728 x8 and a member of our Support Team will work with you to fulfill your requirements.

Can I audition libraries before I purchase?

Yes, almost all of our libraries have high-quality audio demos in .mp3 format, which you can preview on the item’s product page.
To search, browse, preview, create playlists, and download single files, visit the Pro Sound Effects Online Library.

What does Royalty-Free mean?

All of our products are sold as royalty free (or buyout) products and our License Agreement and the license agreements of the respective manufacturers govern their use. Royalty Free means that there are no additional fees owed for commercial use of a sound file as it is incorporated into any audio or multimedia production. Once you have purchased a sound, you have the license to use that sound as often as you like, in as many projects as you like and you will never be required to pay another fee of any kind. Sounds cannot be copied, resold or distributed as individual files. They can only be resold and distributed as incorporated into a complete production.

What are Sound Effects?

Sound effects can be single isolated sounds, special effects and background ambiences. These include everyday sounds like doorbells, car horns and telephone rings, specialty sounds like comedy, fantasy and science fiction FX and musical accents, and longer background ambience tracks to make the listener really feel like they are in places like a courtroom, a church, a train station, a thunderstorm or a jungle.

What are Imaging Elements?

Imaging Elements – also called Production Elements – are audio clips used to sweeten a recorded production, usually for radio broadcast intros, promos, transitions and attention grabbers.

What is Foley?

Foley recording is a specialty technique, designed to produce simulated everyday and extreme sounds for synchronization and audio sound replacement usage in motion pictures. Without the magic of Foley, you would never hear someone’s footsteps in a film – these and many other sounds must be dubbed in again on the film’s soundtrack in order to be heard by the audience.

Can I buy single sound effects? Do you sell sound effects downloads?

Yes, we sell products that enable you to audition, purchase and download single sound effects. Please see our Downloadssection for a listing of available download products.

To search, browse, preview, create playlists, and download single files, visit the Pro Sound Effects Online Library.


Use of Products

How am I allowed to use the sounds I buy here? What is Synchronization?

Synchronization is the term that describes the way in which the sound effects you buy on ProSoundEffects.com can be utilized in productions that you create. A sound can be synchronized with a visual presentation (the sound of a creaky door timed perfectly to be heard when a door opens), or with other audio material such as a voice over – as in the case of a radio commercial. A sound can be synchronized for use in many media: television, radio, film, multimedia and audio-visual presentations, Web sites, computer games and music. All of our products are royalty free and are sold with their synchronization rights.

The rights to re-sell, re-publish or otherwise distribute sound effects and music are not obtained with your purchase. When you use the sound effects and music, they must be synchronized within a multimedia presentation, film, Web site, game, audio-visual production or broadcast.

For more detailed information see our Individual End User Sound Effects License.

If you have any questions about licensing for two or more users or custom applications that fall outside of our standard IEULA, please contact a PSE Licensing Consultant by emailing support@prosoundeffects.com or calling us at 646-706-7728 x10.

Can I use the sound effects on my website?

Yes, you can synchronize sound effects for playback only on your website, so that button rollovers “bark” or a banner crackles in the “wind”. This type of use is absolutely legal. But you are not allowed to distribute the sound effects in any way – whether you intend to give, trade, loan or sell them. You are not permitted to present the sound effects in any way that would allow access to the sound effects or sounds as downloadable audio. This would be a violation of proprietary property rights and is therefore unauthorized without express written permission.

Can I use these sound effects in my music?

Yes you can.

Can I use these sound effects in my computer game or mobile/interactive application?

Yes you can, provided that the sounds are embedded in the code of your game and are not available for an end-user to access or download.

I am making a video game for release in retail stores. Can I use your sound effects in it?

Yes you can.

Do I have to pay more if I include these sound effects in a production that will be broadcast on radio or TV?

No, not at all. All of the products we carry are sold as royalty-free products. This means that you do not need to pay any additional money to the sound publisher if a production is going to be broadcast or performed publicly.

Can the sound effects I buy be used for live theatre productions?

Yes. Our sound effects are often incorporated into live theatre production.

Can I transfer the libraries I buy to computer hard disk myself, or have it done for me?

Yes. Either you can do it or we can do it. Many of our products are available pre-digitized and edited on hard drives. One thing to note is that when you are setting up a multi-user audio production environment, you need a license for multiple users. Email support@prosoundeffects.com if you are interested in this.

If you decide to sell your hard drive at a later date, however, ALL audio files MUST be removed from the disc before you transfer ownership. You are not authorized to sell copied versions of our audio files under any circumstances – this practice is an infringement of copyright.

Can I copy sound effects or music on to my computer hard drive in order to create a production?

Yes. The synchronization license that you obtain with your purchase of sound effects and music allows you to copy the files on to your computer hard drive for the purposes of creating audio and/or visual productions or applications.

Does Pro Sound Effects have sound effects or music available for ringtones or other specific licensing needs?

Yes. Email licensing@prosoundeffects.com if you are interested in licensing music and sound effects for cell phone ringtones, games, mobile communications and many other applications.


Orders and Shipping

What methods of payment do you accept?

Pro Sound Effects accepts the most credit cards and online payment accounts for orders through our website, including the following: Visa, MasterCard, American Express, Discover, Diner’s Club, Yahoo Wallet and PayPal. All sales on the Pro Sound Effects website are made in U.S. currency. We also do accept purchase orders from qualified entities, as well as payment by check and wire transfer. We supply all necessary documentation to deal with purchasing department requirements.

Are your transactions secure? What do you do to ensure security of my personal and financial information?

All online transactions are processed through a secure server. Pro Sound Effects incorporates Secure Socket Layer (SSL) encryption technology with 128-bit encryption to ensure the security of your personal and financial data.

Where do I redeem my coupon, promotional code, or discount offer?

To redeem any discount or promotional offer, please add the product you want to your cart first and then proceed to checkout. You can redeem any offer for discount by entering the code in the field provided on the checkout page. This field will be on the same page where you enter your payment/credit card information.

Do you provide discounts for educational institutions such as training centers, high schools, colleges, and universities?

Yes, we work with many educational institutions to deliver customized, cost effective packages designed to meet any requirement. If you represent an educational institution interested in purchasing sound libraries, email education@prosoundeffects.com with your telephone number, a description of your needs, and the best time to reach you.

Can I place orders via telephone?

Yes, to set up a call email phonerep@prosoundeffects.com and a dedicated representative will call you shortly after receiving your request. You must include your telephone number, what products you are interested in purchasing, the reason for your inquiry and the best time to reach you.

How can I get free shipping?

You get free ground shipping with any purchase over $200 delivered to an address in the United States or Canada. Orders outside the United States and Canada are subject to shipping charges, which can be estimated on our shipping table and are calculated precisely during the checkout process. Most foreign orders are shipped 5-day expedited. All orders are shipped from either Canada or New York.

What are your shipping policies?

In accordance with our efforts to bring you the best price and service possible, all orders over $200 are shipped FOR FREE to the United States and Canada. Your order will be ground shipped by courier. Delivery is within one week. We aim to ship your order on the day that it is received and processed with the following exceptions: orders received during weekends or holidays may be slightly delayed.
Please note that our shipping policy may change from time to time – should our shipping policy change, we be prominently post notice on this website.

Do you ship anywhere in the world?

Yes we ship anywhere in the world. Charges can be estimated on our shipping table and will be precisely calculated during the checkout process

Can you do overnight/rush-shipping?

Yes – if you need your order rushed to you, we can ship it via overnight courier if we receive it by 10 AM Eastern Standard Time. We will add the cost of Rush service to your order and charge the amount directly to your credit card. For Rush Shipping please email rush@prosoundeffects.com with your order ID and delivery requirements and we will get you your order as fast as possible.

Can I track my shipment?

Yes, if you wish to track your shipment just email tracking@prosoundeffects.com with your order number in the Subject and we will send you your shipment status and tracking information.


Technical and Website

Are your products compatible with both Macintosh and PC computers?

All of our products are designed to work perfectly with any type of computer, DAW or console. If you are using an Audio CD, chances are your audio or video software program will allow you to import tracks from the CD. As an alternative, you can use a “ripper”, a software application that digitizes the audio to your specification, such as 44.1/16-bit .wav files. To find free rippers online we recommend performing a Google™ search. Once you’ve digitized the Audio CD, you’ll want to edit the resulting files in your application of choice.

Other products, including hard drives, downloads, CD-ROMs, and DVD-ROMS, all come pre-digitized and pre-edited as either .wav or .aiff files. Both of these file types work with most audio and video software and will be readily recognized by both Mac and PC computers.

How do I audition libraries?

Almost all of our libraries have high-quality audio demos in MP3 format, which you can preview on the item’s product page.

You can also search, browse, and audition individual sound effects files by visiting the Pro Sound Effects Online Library.

My library downloaded as a group of zip files that end with numbers (.001, .002, etc). How do I unzip them?

Short answer:

We refer to these as split zip files. To unzip them, you first need to have all parts downloaded and in the same directory.

Then, with a proper unarchiving utility (Keka for Mac, 7-Zip for Windows), unzipping the first file ending in .zip.001 will unzip everything at once. Read below for a more in-depth explanation.

Long answer:

Generally, PSE will not provide download links for files larger than 2GB,
because files of that size can often cause problems when you attempt to open them. However, many of our sound effects libraries are much larger than 2GB. As a result, we utilize a zip feature known as “volumes” (also known as a split or spanned archive).

When zipping large amounts of data, we use archiving software to split the large zip file into several volumes. Each volume has the same maximum size; once that size is reached for the first volume file, a new volume file is created. This process continues until all of the data has been compressed. For example, say you ordered a sound effects library for download 4.75GB in size. If we provided you with a single 4.75GB zip file, you would probably encounter problems when you attempted to open or unzip it (in fact, zip files of this size are impossible on 32-bit systems). Splitting the zip file into 1 GB volumes would circumvent this issue, and would look like this:

FILE LISTING
File Name Size
Library.zip.001   1 GB
Library.zip.002   1 GB
Library.zip.003   1 GB
Library.zip.004   1 GB
Library.zip.005   750 MB

Although zipping in this manner splits the zip file into smaller files, it is still technically a single zip archive (that is, it is not five individual zip files). To successfully unzip the archive, you will need all the files, and you should only attempt to unzip the first volume (the file ending in .zip.001). Your zip program will automatically recombine the volumes and unzip everything at once. Zipping data in this manner is still considered lossless compression, so all of your data will be intact in its original form.

Mac OS X:

Unfortunately, the zip utility that is built into OS X cannot unzip split archives. To unzip split archives with OS X, we recommend Keka File Archiver Utility. This free utility is relatively simple to use and can uncompress files in several formats. To unzip the example above, double-click on the Library.zip.001 file after you’ve installed Keka. The Linux p7zip command line program is also available for OS X (see below).

Windows:

Unfortunately, the zip utility that is built into Windows cannot unzip split archives. To unzip split archives with Windows, we recommend 7-Zip Utility. This free utility is relatively simple to use and can compress and uncompress files in a wide variety of formats. To unzip the example above, you can right-click on the Library.zip.001 file (after you’ve installed 7-Zip), select the 7-Zip menu, and then choose one of the “extract” options.

Linux:

To unzip split archives under Linux, we recommend the p7zip utility. This command line utility is included by default in many flavors of Linux, and is available as an RPM package. To unzip the example above, you would use the following command:

user[at]localhost ~ $ 7za x Library.zip.001

The ‘x’ option will extract the archive while maintaining full paths. To learn more about the 7za command, review the 7za man page as well as the shared documentation installed by the package. It’s quite extensive.